There is No Such Thing as a Stupid Question!
It’s a phrase you have probably heard before, and it has particular relevance to the way in which we conduct our business.
When it comes to matters relating to mortgage finance and buying or selling property, people can sometimes feel uncomfortable asking certain questions, as they don't want to risk receiving a response that makes them feel embarrassed about their lack of knowledge in those areas. A couple of new clients have recently advised me that they received demeaning responses from their banks, to questions they had put to them, which had led to them approaching us.
Any adviser, regardless of the industry or profession, should be willing to respond to their client's questions in a respectful manner, without making their clients feel embarrassed. Nobody wants to experience demeaning treatment. We know that, and we encourage our clients to actively communicate with us, without concern about the tone of the response they will receive from us.
We don't expect our clients to know everything there is to know about the business that we specialise in. Our clients have their own particular areas of expertise; we have ours. Bank policies are constantly changing so there are likely to be some questions that even we might not be able to answer straight away. But we will determine those answers and respond in a respectful manner.
One of the quotes that the English Philosopher, Francis Bacon, is renowned for is Knowledge is Power, and I often advise my clients that the more they know about the property buying process, the less stressful it is likely to be. We are here to ‘bridge the gap’ between what our clients know, and what they’d like to know. If you have yet to experience the full extent of our service you probably won't have a full appreciation of the value that we can add to the process.
Don't be afraid to ask questions of us. We are here to help.